Dispatch & Delivery
Orders are dispatched within 1-3 business days, unless stated otherwise. You will receive an email when your order has been processed and picked up by the courier. You should expect to receive your delivery within 3 - 5 business days. Delivery to rural addresses may take longer in some areas.
Shipping
Shipping is with NZ Post and free on orders over $90. NZ wide shipping is $8 on all other orders. Please ensure the delivery address and receiver’s name for your order is accurate and complete, as we may be unable to change these details once the order has been placed.
We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. The Milk Collective does not take responsibility for any lost/misplaced orders if you have given authority for the courier to leave your order.
Australian Orders
Shipping to Australia is free on orders over $150. For all other orders, we offer shipping at a fixed rate of $20. You will receive a shipping notification with your tracking number so you can track your order. Orders can take up to 4-10 business days to arrive once dispatched.
Cancellation
Once your order is confirmed we are unable to change, cancel or add to any aspects of it. Please carefully check your order details before completing payment.
Refunds
The Milk Collective reserves the right to offer only exchanges or store credit (not refunds) within reason.
Contact & Business Address
Please email us at info@themilkcollective.co.nz
3A Fernleigh Ave
Royal Oak
Auckland
